Worldwide shipping

KOMUNIKAT!!!

COVID-19

Please be advised that, considering all aspects of security, we have closed our stationary store and showroom until further notice. However, we are still working and sending parcels. We encourage you to place orders online. Our design office also works invariably. We are for you by e-mail and telephone. Equipment outside the online store please order by email. We would also like to inform you that the delivery time for all products ordered by you and which we do not have in stock is extended. We are not able to determine their delivery date at the moment. We suggest purchasing from our states. Do you have a question - call! We wish everyone a lot of health.

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Dear Friends,
The world is currently facing an unprecedented situation – we hope that you and your loved ones are doing well under the circumstances. We at Moaai Design Shop are doing everything in our power to make sure we can serve you in a safe way, minimizing the effects of the COVID-19 epidemic for our customers.
You can safely continue shopping at Moaai Design Shop. Our online store and customer service are open as usual, and orders continue to be shipped normally from our warehouse in Poznan, Poland.
Shipments mainly delivered as usual
Moaai Design Shop ships globally. According to transport companies, packages are for the most part delivered as usual, although some countries may experience delays.
Based on current knowledge, the coronavirus is not transmitted via packages, but all our delivery partners will avoid direct contact with customers as much as possible.
Safety first
Based on guidance from authorities, we have undertaken several protective measures to be able to continue serving our customers safely and effectively. We have enhanced the cleaning procedures at our warehouse and office. Here are a few examples of our guidelines for our employees in the current situation:
• Our warehouse staff to maintain excellent hand hygiene at all times
• All employees who can work from home do so
• All meetings are organized remotely
• All business trips have been ceased
Most recent updates on our website
We will continue to monitor the situation closely and adhere to the advice of the authorities. We will share any possible updates on the page of our online store.
Stay safe!
Moaai Design Shop
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WORLDWIDE SHIPPING IS UNDER CONSTRUCTION BUT...

We do not send products outside of Poland, this functionality is under construction and will be ready soon.
 

BUT... 

If you love our products and you would like to order them today, we can send them to you!


Make a list of products that you want to buy and send them to us at: sklep@moaai.com.

PRICING AND PAYMENT

All prices are listed in PLN including Polish VAT/ sales tax. 

Payment of your order can be done with Paypal in EURO. After choosing goods, please contact us on: sklep@moaai.com . We will send you the link to PayPalMe to pay. After paying we will send the parcel urgent.

If you order from a country that is part of the European Union, prices include Polish VAT at 23%. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information. All our shipments are send with DPD from our warehouse or office in Poland, Poznan. We strive to ship as soon as possible. Moaai Design Shop cannot be held responsible if DPD is delayed. If you do not pick up your package in the selected DPD package shop in time or if DPD failed to deliver at the address, we will receive your package back and all costs will be held at your expense. If for some reason we cannot ship to your country, we will contact you as soon as possible. 

Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition Moaai Design Shop reserves the right to delay any order due to payment validation checks.

Delivery cost min. 22 Euro, for ex.  to Germany.

PACKAGING

Packages are wrapped carefully.

ESTIMATED DELIVERY TIMES

All orders are dispatched within 1-3 business days after receiving money. The shipping time is 5-7 business days from recieving the order, when the delivery address is inside Europe and 7-14 business days when outsite Europe. 

Poland
1-3 business days

Europe
5-7 business days

Rest of the world
7-14 business days

Please note that there can be delays due to customs handling. We deliver to most of the countries within Europe. All parcels to Poland are shipped with DPD with direct delivery or to a specific post office for pick-up, and parcels outside Poland are sent with DPD, too. The full payment is charged when your order is packed and ready to be dispatched.

SHIPMENTS OUTSIDE EU
Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted of the amount refunded to you.